Your Shop’s Secret Weapon: Real‑Time Diagnostics

Duration - 13:30

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  WEBVTT 23029b6f-7deb-4304-a3f1-3476ddd92160-0 00:00:07.680 --> 00:00:09.880 Hello and welcome to today's Quick Chat. 70a3ea50-7e81-4a89-868c-196055957ce4-0 00:00:10.040 --> 00:00:13.310 I'm Jay Sect, Editor in Chief of Fender Bender and 70a3ea50-7e81-4a89-868c-196055957ce4-1 00:00:13.310 --> 00:00:18.184 today I'm joined by Troy Stone with Valspar Refinish to talk about how shop 70a3ea50-7e81-4a89-868c-196055957ce4-2 00:00:18.184 --> 00:00:21.840 can spot performance issues before they become problems. ff6da051-12f6-4137-8073-b595d80722ec-0 00:00:22.600 --> 00:00:27.530 Troy is Global Marketing Manager for Collision Core at Valspar Refinish with ff6da051-12f6-4137-8073-b595d80722ec-1 00:00:27.530 --> 00:00:30.667 31 years in the automotive aftermarket industry, ff6da051-12f6-4137-8073-b595d80722ec-2 00:00:30.667 --> 00:00:35.405 and he's held the adverse roles in sales, marketing and digital strategy, ff6da051-12f6-4137-8073-b595d80722ec-3 00:00:35.405 --> 00:00:39.760 driving innovation and growth across the collision repair industry. 2a66a5f1-005d-4711-b724-c56344d91d70-0 00:00:40.240 --> 00:00:42.000 Troy, thanks for joining me today. c6f258cf-f1cc-41bc-9495-2f5f83088d88-0 00:00:43.680 --> 00:00:45.160 Thanks, Jay, truly appreciate it. 387c665d-b360-4184-8620-f2af19477668-0 00:00:46.600 --> 00:00:49.349 Troy, tell us about the Collision Core 387c665d-b360-4184-8620-f2af19477668-1 00:00:49.349 --> 00:00:55.130 diagnostic tool and how it can simplify performance analysis and drive measurable 387c665d-b360-4184-8620-f2af19477668-2 00:00:55.130 --> 00:00:56.400 shop improvements. 7419a113-5fb6-4f2a-900e-a7600ffcab7e-0 00:00:57.960 --> 00:00:58.360 Yeah, Jay. a2171e66-0d08-4143-9b4e-0aca105c3127-0 00:00:58.360 --> 00:01:02.480 The Collision Core tool is our premier business intelligence performance tool. 0c5a5599-7979-4096-ad09-d62f439bd4b9-0 00:01:03.480 --> 00:01:07.739 And as you know, collision centers today, they have many challenges on a daily 0c5a5599-7979-4096-ad09-d62f439bd4b9-1 00:01:07.739 --> 00:01:11.999 basis and it's hard for them to collect the data to truly understand how their 0c5a5599-7979-4096-ad09-d62f439bd4b9-2 00:01:11.999 --> 00:01:13.240 business is performing. 7d1e34c8-3103-42f3-99f7-607228376921-0 00:01:14.320 --> 00:01:19.125 Our Collision Corps Diagnostics works to help provide that view for that collision 7d1e34c8-3103-42f3-99f7-607228376921-1 00:01:19.125 --> 00:01:22.600 center to understand that performance with minimal efforts. d09e7eac-e6da-4a22-ab6b-e0e7b797d4a9-0 00:01:24.200 --> 00:01:29.287 It combines taking closed repair order data with their paint and material d09e7eac-e6da-4a22-ab6b-e0e7b797d4a9-1 00:01:29.287 --> 00:01:34.442 purchases to provide that comprehensive overview so those collision center d09e7eac-e6da-4a22-ab6b-e0e7b797d4a9-2 00:01:34.442 --> 00:01:37.948 managers, owners can start to look at this data to d09e7eac-e6da-4a22-ab6b-e0e7b797d4a9-3 00:01:37.948 --> 00:01:40.080 make proper business decisions. c6740a33-2a10-4a5b-bb48-41983891a215-0 00:01:41.120 --> 00:01:45.117 With the many different KPIs and business insights that we have, c6740a33-2a10-4a5b-bb48-41983891a215-1 00:01:45.117 --> 00:01:50.160 we can really assist these collision core managers and owners on business metrics c6740a33-2a10-4a5b-bb48-41983891a215-2 00:01:50.160 --> 00:01:51.760 that truly matter to them. 76ffc2b9-bbec-44d5-a101-157299ba5320-0 00:01:53.000 --> 00:02:00.965 We look at a lot of metrics such as paint, material usage, profits, cycle time, 76ffc2b9-bbec-44d5-a101-157299ba5320-1 00:02:00.965 --> 00:02:02.160 parts usage. 58c1667e-14ef-423e-93bc-20b16677ab11-0 00:02:02.320 --> 00:02:08.822 We also have an insurance performance KPI that helps shops look at individual 58c1667e-14ef-423e-93bc-20b16677ab11-1 00:02:08.822 --> 00:02:10.240 insurers metrics. e8fb5954-b8df-4100-b1fa-90ae1ea1247b-0 00:02:12.040 --> 00:02:17.560 We take all of this to really become and help these shops be more productive and e8fb5954-b8df-4100-b1fa-90ae1ea1247b-1 00:02:17.560 --> 00:02:20.560 more profitable with data-driven solutions. 07737831-364a-440d-942b-78c82e596b10-0 00:02:20.560 --> 00:02:26.239 And when you combine this data-driven solutions with our dedicated sales reps 07737831-364a-440d-942b-78c82e596b10-1 00:02:26.239 --> 00:02:30.899 and business consultants, our customers truly start to reap the 07737831-364a-440d-942b-78c82e596b10-2 00:02:30.899 --> 00:02:32.720 benefits of this program. 329dfeb7-a27a-4b57-b88b-55897cf12c92-0 00:02:33.720 --> 00:02:37.578 I'd like to talk a little bit about some of the key features and benefits of the 329dfeb7-a27a-4b57-b88b-55897cf12c92-1 00:02:37.578 --> 00:02:37.960 program. 88a8c2f0-7fec-4d42-9678-f4c31beacbc9-0 00:02:39.000 --> 00:02:43.840 And one of the big ones is that this data is updated live every day. 0472dff4-3deb-492c-b86d-8ce6abc08fc7-0 00:02:44.600 --> 00:02:49.840 So when customers close their repair orders, that information is being updated. 8beccefd-3bc6-4907-ae5b-5efab90b0be4-0 00:02:49.840 --> 00:02:54.520 In our view for them to be able to be proactive and be able to respond during 8beccefd-3bc6-4907-ae5b-5efab90b0be4-1 00:02:54.520 --> 00:02:55.120 the month. 69dea598-6003-403b-bc0d-be5a939df8ed-0 00:02:56.000 --> 00:03:00.484 Since we get that clean data and we provided in a web-based tool, 69dea598-6003-403b-bc0d-be5a939df8ed-1 00:03:00.484 --> 00:03:03.881 they can really see their historical performance, 69dea598-6003-403b-bc0d-be5a939df8ed-2 00:03:03.881 --> 00:03:09.385 they can see trends and we have a lot of filtering for them to be able to decide 69dea598-6003-403b-bc0d-be5a939df8ed-3 00:03:09.385 --> 00:03:11.560 how they want to view that data. a62a9d67-8a5a-4f31-86d0-9d1685832059-0 00:03:12.680 --> 00:03:17.526 We have these dashboards, but we also provide exports of the a62a9d67-8a5a-4f31-86d0-9d1685832059-1 00:03:17.526 --> 00:03:18.480 information. de07975b-b18a-4cc9-bcfd-583d23855a05-0 00:03:18.480 --> 00:03:22.942 So a customer could download this information and be able to slice and dice de07975b-b18a-4cc9-bcfd-583d23855a05-1 00:03:22.942 --> 00:03:27.640 it any way they would like to be able to get the output they would like to see. 4512d081-c1e2-45b4-9531-e01437228623-0 00:03:28.880 --> 00:03:34.828 We have many premade store performance metrics that they can see that are live 4512d081-c1e2-45b4-9531-e01437228623-1 00:03:34.828 --> 00:03:35.280 daily. 2471ccb3-3434-43a3-81e5-af4d4aa32e9b-0 00:03:36.120 --> 00:03:41.891 We have key performance metrics that they can look at and benchmark against our 2471ccb3-3434-43a3-81e5-af4d4aa32e9b-1 00:03:41.891 --> 00:03:47.445 aggregated customer base so they can truly see where they line up against an 2471ccb3-3434-43a3-81e5-af4d4aa32e9b-2 00:03:47.445 --> 00:03:48.600 aggregated view. bd6d360b-814e-483c-b253-b4bdc164476e-0 00:03:49.760 --> 00:03:52.837 We also have insurance reporting, as I talked about, bd6d360b-814e-483c-b253-b4bdc164476e-1 00:03:52.837 --> 00:03:57.308 that's really unique to help us help understand am I doing business with the bd6d360b-814e-483c-b253-b4bdc164476e-2 00:03:57.308 --> 00:03:58.760 right insurance partners. fd1ae885-99d0-4392-a21a-f135641f079b-0 00:03:59.840 --> 00:04:03.640 We can also break these KPIs down by make and model. 44ac225f-520b-4555-bdb6-1b9916915eb8-0 00:04:04.120 --> 00:04:09.557 So if a customer wanted to truly look at how am I doing with this particular OEM 44ac225f-520b-4555-bdb6-1b9916915eb8-1 00:04:09.557 --> 00:04:14.324 work or this particular vehicle, they can look at those metrics broken 44ac225f-520b-4555-bdb6-1b9916915eb8-2 00:04:14.324 --> 00:04:15.600 down to that level. da2d316b-c07f-4b6c-829f-bfed8ac53c80-0 00:04:16.680 --> 00:04:22.099 We also provide them with a work in progress dashboard that's updated daily da2d316b-c07f-4b6c-829f-bfed8ac53c80-1 00:04:22.099 --> 00:04:24.880 so they can see where their work is at. 86d0a8d5-5fd1-48ea-8bb5-3a8efc3164bf-0 00:04:24.880 --> 00:04:27.080 In each one of those repair phases. d5652256-d312-4213-b7f2-ac0f5d29a7f5-0 00:04:28.200 --> 00:04:33.489 We provide them with a performance shop dashboard that gives them a glimpse of d5652256-d312-4213-b7f2-ac0f5d29a7f5-1 00:04:33.489 --> 00:04:38.913 what's happening in the paint department and are there areas of opportunity that d5652256-d312-4213-b7f2-ac0f5d29a7f5-2 00:04:38.913 --> 00:04:43.399 we can explore to help improve the performance in that paint shop. f841663e-fdb7-454e-8c8a-379aec467bb5-0 00:04:44.560 --> 00:04:47.946 And for shops that are multiple shop operators, f841663e-fdb7-454e-8c8a-379aec467bb5-1 00:04:47.946 --> 00:04:52.954 we have a dashboard where they can compare their shops on one view and f841663e-fdb7-454e-8c8a-379aec467bb5-2 00:04:52.954 --> 00:04:57.469 easily be able to identify that particular shop that may not be f841663e-fdb7-454e-8c8a-379aec467bb5-3 00:04:57.469 --> 00:05:02.760 performing to their standards or to the metrics that they want to look at. 992de667-91cd-490b-96bd-796bc7ac3332-0 00:05:03.280 --> 00:05:07.719 And now we can put together A-Team to be able to get to those solutions and solve 992de667-91cd-490b-96bd-796bc7ac3332-1 00:05:07.719 --> 00:05:08.640 the remedy there. 6bb900bb-f950-4344-91f4-762fda233c0d-0 00:05:09.520 --> 00:05:14.716 But ultimately the biggest benefit to this program is our dedicated Valspar 6bb900bb-f950-4344-91f4-762fda233c0d-1 00:05:14.716 --> 00:05:20.050 sales reps and business consultants to really be able to help these shops hit 6bb900bb-f950-4344-91f4-762fda233c0d-2 00:05:20.050 --> 00:05:23.880 the numbers that they want in those particular metrics. 819cdf8a-c45a-4cfc-a2a7-a24894058c6e-0 00:05:25.640 --> 00:05:29.585 You know, Troy, you talked about a, a few, few different things, 819cdf8a-c45a-4cfc-a2a7-a24894058c6e-1 00:05:29.585 --> 00:05:33.471 but what stood out to me for, for the features were number one, 819cdf8a-c45a-4cfc-a2a7-a24894058c6e-2 00:05:33.471 --> 00:05:38.327 a lot of times shops are they're not sure about what OEM certification programs 819cdf8a-c45a-4cfc-a2a7-a24894058c6e-3 00:05:38.327 --> 00:05:41.120 they should add or they should continue with. 35e2263a-0f11-4555-a8de-7af6bf66fd36-0 00:05:41.160 --> 00:05:45.997 And I really liked how you mentioned that I can look and see what makes and models 35e2263a-0f11-4555-a8de-7af6bf66fd36-1 00:05:45.997 --> 00:05:49.960 on the most profitable on and which ones maybe I need to cut loose. 27721185-75ec-4cef-b141-3aee3c25e175-0 00:05:49.960 --> 00:05:53.933 And so if it's decision time, whether I need to continue with that 27721185-75ec-4cef-b141-3aee3c25e175-1 00:05:53.933 --> 00:05:56.840 program or not, then that would be very helpful. ddddfe64-3ce0-44b6-b16d-662ce3c67cae-0 00:05:57.560 --> 00:06:01.493 And then also also, I'd really like how you're able to ddddfe64-3ce0-44b6-b16d-662ce3c67cae-1 00:06:01.493 --> 00:06:06.071 benchmark against these other shops because, you know, maybe I, ddddfe64-3ce0-44b6-b16d-662ce3c67cae-2 00:06:06.071 --> 00:06:12.008 maybe it doesn't seem like I'm performing, my shop is not performing where I would ddddfe64-3ce0-44b6-b16d-662ce3c67cae-3 00:06:12.008 --> 00:06:14.440 expect it to be in a certain area. 10d5a06b-9bad-47db-9fa4-94f392d67cb9-0 00:06:14.440 --> 00:06:17.174 But there's, there's some comfort in knowing that 10d5a06b-9bad-47db-9fa4-94f392d67cb9-1 00:06:17.174 --> 00:06:21.221 other shops are facing the same challenges or maybe we're celebrating the 10d5a06b-9bad-47db-9fa4-94f392d67cb9-2 00:06:21.221 --> 00:06:24.120 same winds at the same time with all those features. cc277815-7ef3-499a-9cbb-a8e6e8f21074-0 00:06:24.120 --> 00:06:26.720 Does that mean a shop needs to change its current system? 36263b76-101c-4082-b367-35608e790eaa-0 00:06:28.200 --> 00:06:31.014 No, we, we integrate with Body Shop management 36263b76-101c-4082-b367-35608e790eaa-1 00:06:31.014 --> 00:06:34.905 systems, the, you know, so if they've got a Body Shop management 36263b76-101c-4082-b367-35608e790eaa-2 00:06:34.905 --> 00:06:37.599 system, they do not need to change anything. a26ff1f9-ff08-48af-9623-fcadc70ee926-0 00:06:37.600 --> 00:06:39.120 We connect right with those. f8d342d6-0436-4eeb-8a08-3c7711aa9148-0 00:06:39.920 --> 00:06:40.840 Oh, I like that. 275da8b2-7db2-4c7c-8bed-10c4ccd9b32e-0 00:06:41.840 --> 00:06:44.459 Well, ease of ease of transitioning to that, 275da8b2-7db2-4c7c-8bed-10c4ccd9b32e-1 00:06:44.459 --> 00:06:48.301 to that collision core, then I don't have to discontinue what I'm 275da8b2-7db2-4c7c-8bed-10c4ccd9b32e-2 00:06:48.301 --> 00:06:49.640 used to using, correct. f4f8efcd-f104-488a-84fd-634da7f09a1d-0 00:06:50.640 --> 00:06:53.760 Now you mentioned being able to look at multiple shops. 8c0c8ea0-6d6f-4ff1-91dc-d33a88b79e38-0 00:06:53.760 --> 00:06:56.320 Is this designed only for larger shops or Ms. 3e516a96-09bb-4d15-8278-9f7b79bb32dd-0 00:06:56.320 --> 00:06:56.560 OS? 18fe0b66-791f-4444-9d4d-4d1b402d867e-0 00:06:56.560 --> 00:07:01.276 Or could it be for Jay's auto body with just a few technicians and and 1 18fe0b66-791f-4444-9d4d-4d1b402d867e-1 00:07:01.276 --> 00:07:02.440 estimator upfront? 1d4e1d1f-0902-4518-b92a-20d9ffdaaa87-0 00:07:02.920 --> 00:07:03.640 You know it. 6dd72c79-d914-4539-8fb2-f63b650269d7-0 00:07:03.640 --> 00:07:08.291 It's intended for any shop that wants to analyze their business metrics and has a 6dd72c79-d914-4539-8fb2-f63b650269d7-1 00:07:08.291 --> 00:07:09.880 Body Shop management system. 1339f6ac-eb70-436d-aff3-197c103a168f-0 00:07:10.120 --> 00:07:15.240 They can all enjoy Collegiate Core diagnostics just like Jay's Body Shop. 1261ee68-3480-4df0-ae1a-e0be92bd63d2-0 00:07:16.080 --> 00:07:19.862 So you don't have to be a large shop, you don't need to be an MSO, 1261ee68-3480-4df0-ae1a-e0be92bd63d2-1 00:07:19.862 --> 00:07:24.040 You just need to have the want to identify performance issues before they 1261ee68-3480-4df0-ae1a-e0be92bd63d2-2 00:07:24.040 --> 00:07:24.999 become a problem. 0aa9257f-11f5-4b1f-babd-663c9abc9d62-0 00:07:25.000 --> 00:07:28.720 And if you've got that one Collegiate Core Diagnostics is for you. 40c682c4-fa38-499d-9443-aca47b17d60f-0 00:07:30.040 --> 00:07:32.682 You know, I, I've said it a long time, but it, it, 40c682c4-fa38-499d-9443-aca47b17d60f-1 00:07:32.682 --> 00:07:34.961 it wasn't all that long ago that a, a shop, 40c682c4-fa38-499d-9443-aca47b17d60f-2 00:07:34.961 --> 00:07:38.640 whether a mechanical or collision repair could be somewhat successful. 345b401a-886f-4b04-ac9c-7bf53bbfa633-0 00:07:38.640 --> 00:07:44.224 Just being just doing good repair work and not really knowing how to measure 345b401a-886f-4b04-ac9c-7bf53bbfa633-1 00:07:44.224 --> 00:07:45.240 some of these. f224909b-ac8a-4f47-bae2-5e854fc70229-0 00:07:46.640 --> 00:07:49.772 Well, I don't want to say measure metrics, but not knowing how to measure how the f224909b-ac8a-4f47-bae2-5e854fc70229-1 00:07:49.772 --> 00:07:52.217 business is doing, you know, just kind of operating it out of a f224909b-ac8a-4f47-bae2-5e854fc70229-2 00:07:52.217 --> 00:07:52.600 checkbook. 16bc4b0d-accd-48eb-9a91-f045ab36f5b9-0 00:07:53.080 --> 00:07:56.240 And that's just not really feasible anymore. 1eb7c5bf-fd05-43ef-9e55-1b42bd1538e7-0 00:07:56.240 --> 00:07:58.649 I mean, you know, when the tough gets going, 1eb7c5bf-fd05-43ef-9e55-1b42bd1538e7-1 00:07:58.649 --> 00:08:03.040 the tough term pro and and things like this can really get you to the next level. a9b4eb88-5572-4a14-9ee0-9755e64c0eb2-0 00:08:04.920 --> 00:08:09.348 Now what should a shop expect when setting up the collision core diagnostic a9b4eb88-5572-4a14-9ee0-9755e64c0eb2-1 00:08:09.348 --> 00:08:09.640 tool? 0f682bdb-c208-49a6-8c44-40977590db20-0 00:08:09.640 --> 00:08:10.760 Is it hard to set up? 2fd668dc-aa8a-4098-b69d-6fbe7dde52b0-0 00:08:11.960 --> 00:08:15.186 No, once we get the registration fulfilled, 2fd668dc-aa8a-4098-b69d-6fbe7dde52b0-1 00:08:15.186 --> 00:08:19.880 we've streamlined the set up process with our vest bar experts. 7606369f-57ad-4d55-af1b-065b4bb31592-0 00:08:20.640 --> 00:08:25.760 Once the shop has set up the consultating time from that point, 7606369f-57ad-4d55-af1b-065b4bb31592-1 00:08:25.760 --> 00:08:31.360 it usually takes about 10 to 15 minutes for the connection to happen. 78af4f79-6eb3-4cf9-b428-5a3cea1eafc1-0 00:08:31.840 --> 00:08:35.880 So it doesn't take a long time for the, for the connection to happen. bf50034a-5e45-4faa-97ec-b568f3b21726-0 00:08:35.960 --> 00:08:39.367 And then once that's done, data will start to be able to start bf50034a-5e45-4faa-97ec-b568f3b21726-1 00:08:39.367 --> 00:08:39.800 flowing. b0feca4a-5bf2-4b80-9580-06ea6f28642c-0 00:08:40.280 --> 00:08:41.200 Nice, nice. b0c4cc02-a0de-44c5-a6ec-0c58d631da5e-0 00:08:41.480 --> 00:08:45.239 Now Speaking of data, there's, there's concern even even in the general b0c4cc02-a0de-44c5-a6ec-0c58d631da5e-1 00:08:45.239 --> 00:08:46.440 public just about data. f732e3ce-04d7-46d8-a1b1-474dc130e34d-0 00:08:46.480 --> 00:08:50.119 You know how I just, you know, I could give you examples of, f732e3ce-04d7-46d8-a1b1-474dc130e34d-1 00:08:50.119 --> 00:08:53.640 of things that I see in my e-mail that I didn't years ago. 60b04326-8670-495f-950d-3a0ea92551b3-0 00:08:53.640 --> 00:08:59.494 You know, you just kind of think back, so data security is a concern of a lot of 60b04326-8670-495f-950d-3a0ea92551b3-1 00:08:59.494 --> 00:09:00.000 people. d154ffd8-2a54-4f39-aff4-e6552c2cf42b-0 00:09:00.280 --> 00:09:02.080 Will the shops data be secure with this? b1a84ee3-71c8-4649-8ce1-5c66d8be6b3d-0 00:09:02.960 --> 00:09:05.401 Yeah, and and we all should be concerned about b1a84ee3-71c8-4649-8ce1-5c66d8be6b3d-1 00:09:05.401 --> 00:09:09.401 shop data and we take data security very seriously and we have worked to put b1a84ee3-71c8-4649-8ce1-5c66d8be6b3d-2 00:09:09.401 --> 00:09:10.440 safeguards in place. 442cc8b1-225a-4dc3-9837-cb21de772537-0 00:09:11.160 --> 00:09:16.597 Our program is cloud based and is validated with an SoC 2 certification and 442cc8b1-225a-4dc3-9837-cb21de772537-1 00:09:16.597 --> 00:09:21.677 that audit certification really works around the security of the data, 442cc8b1-225a-4dc3-9837-cb21de772537-2 00:09:21.677 --> 00:09:27.186 proper usage of the data and protected confidentiality to give that Peace of 442cc8b1-225a-4dc3-9837-cb21de772537-3 00:09:27.186 --> 00:09:28.760 Mind to our customers. a00c4cdc-bc91-4520-8890-9385158a27ce-0 00:09:30.080 --> 00:09:30.840 Oh, like that. c264c5fc-d251-4c4d-b8b0-ecd9fb8cddeb-0 00:09:31.680 --> 00:09:34.740 Now Speaking of data, now I know myself, you know, our, c264c5fc-d251-4c4d-b8b0-ecd9fb8cddeb-1 00:09:34.740 --> 00:09:38.840 our job as editors and writers is, is more complicated than it used to be. e4b76521-b208-4b81-bfaf-29add04ef9a3-0 00:09:38.840 --> 00:09:42.651 We've got so much data at our fingertips where we can look and see what, e4b76521-b208-4b81-bfaf-29add04ef9a3-1 00:09:42.651 --> 00:09:46.411 what articles are popular and you know, who's referring traffic to you, e4b76521-b208-4b81-bfaf-29add04ef9a3-2 00:09:46.411 --> 00:09:47.560 those kinds of things. d8a0d9fa-c422-444c-9ded-f5afabee3ac9-0 00:09:48.080 --> 00:09:50.280 But at the same time, it can take some time. 0f9059d1-24af-45c7-9432-269b63025e84-0 00:09:50.440 --> 00:09:52.235 Now, some shops might feel like they don't 0f9059d1-24af-45c7-9432-269b63025e84-1 00:09:52.235 --> 00:09:54.240 have the time to, to analyze this kind of data. a08b8ee8-468c-44f2-a167-635813a83001-0 00:09:54.520 --> 00:09:56.000 What would you say to those shops? d7ad7d77-e2f9-4d61-a7f5-299db8312d6d-0 00:09:57.200 --> 00:10:00.824 I know those shops day in and day out probably have a tough time getting in to d7ad7d77-e2f9-4d61-a7f5-299db8312d6d-1 00:10:00.824 --> 00:10:03.440 look at their business performance and what's happening. c97bfed6-15a8-4d7f-8711-ca1fdb5a01e2-0 00:10:03.440 --> 00:10:05.530 And I, I understand that they've got a lot of c97bfed6-15a8-4d7f-8711-ca1fdb5a01e2-1 00:10:05.530 --> 00:10:06.440 priorities going on. d2ce55d3-602a-4630-8f49-7f7d435cc9c4-0 00:10:07.120 --> 00:10:11.343 But with our tool, we've made our dashboards a very simple d2ce55d3-602a-4630-8f49-7f7d435cc9c4-1 00:10:11.343 --> 00:10:12.560 at a glance view. b84b9910-0dd3-4642-a7e1-407a22163419-0 00:10:12.920 --> 00:10:16.593 So if they have that time, you know they can pop it open and really b84b9910-0dd3-4642-a7e1-407a22163419-1 00:10:16.593 --> 00:10:18.160 start to see what's going on. af1513b2-0e04-4b25-9768-238308b52ce4-0 00:10:18.680 --> 00:10:24.145 But I encourage a shop to set up some time with their Valspar sales Rep maybe af1513b2-0e04-4b25-9768-238308b52ce4-1 00:10:24.145 --> 00:10:29.891 on a monthly basis to really get in and stay focused on those metrics that matter af1513b2-0e04-4b25-9768-238308b52ce4-2 00:10:29.891 --> 00:10:35.497 and make sure that the solutions that we've implemented or the change that they af1513b2-0e04-4b25-9768-238308b52ce4-3 00:10:35.497 --> 00:10:37.600 wanted is sticking and moving. 68f21d3e-cf2c-40d1-a733-d1516a2391fb-0 00:10:38.000 --> 00:10:41.312 Because as you said, it's not the day and age of looking at a 68f21d3e-cf2c-40d1-a733-d1516a2391fb-1 00:10:41.312 --> 00:10:44.837 checkbook and am I doing well or opening up my wallet and saying, 68f21d3e-cf2c-40d1-a733-d1516a2391fb-2 00:10:44.837 --> 00:10:46.120 do I have cash in there. 93af33fd-4bb5-42f4-a56e-55ee01e4e66c-0 00:10:46.480 --> 00:10:51.197 We really need to focus in on the things that are going to make shops profitable, 93af33fd-4bb5-42f4-a56e-55ee01e4e66c-1 00:10:51.197 --> 00:10:54.304 productive, so that they're around for the long time, 93af33fd-4bb5-42f4-a56e-55ee01e4e66c-2 00:10:54.304 --> 00:10:54.880 long term. f7fca296-8996-4a50-b930-2865fc85023b-0 00:10:56.320 --> 00:10:58.467 Now, one thing I like to go over is kind of f7fca296-8996-4a50-b930-2865fc85023b-1 00:10:58.467 --> 00:11:01.200 what I would consider FAQs, frequently asked questions. 7c9045dd-2dc3-40d9-a8d2-dee573a3caec-0 00:11:01.840 --> 00:11:06.618 I'm sure you hear some common questions like how quickly can someone see the 7c9045dd-2dc3-40d9-a8d2-dee573a3caec-1 00:11:06.618 --> 00:11:09.411 results, Can I use this on my phone or other 7c9045dd-2dc3-40d9-a8d2-dee573a3caec-2 00:11:09.411 --> 00:11:10.280 mobile device? 421bf050-03cf-4882-892e-8c677cb01af0-0 00:11:10.760 --> 00:11:14.720 What kind of support services do you have for this and and so on. 949c253a-201b-44b4-8127-5c3d88cdf222-0 00:11:14.960 --> 00:11:19.400 What can an owner expect both end results and how this tool can be used? c0c2d6ca-6c63-407b-9bb9-29afb5c14463-0 00:11:20.520 --> 00:11:20.720 Yeah. 6086d36a-51af-49e9-9ebf-ac80e201d5de-0 00:11:20.800 --> 00:11:23.985 You know, currently our program is best viewed on a 6086d36a-51af-49e9-9ebf-ac80e201d5de-1 00:11:23.985 --> 00:11:28.764 web-based PC or tablet just because of the where our reports are laid out and 6086d36a-51af-49e9-9ebf-ac80e201d5de-2 00:11:28.764 --> 00:11:32.440 the amount of information that we can provide to customers. a81baa1b-1f75-45d0-bc23-7410194c0ce6-0 00:11:32.440 --> 00:11:37.371 So we prefer a web-based view or a larger tablet to really be able to see the a81baa1b-1f75-45d0-bc23-7410194c0ce6-1 00:11:37.371 --> 00:11:40.280 valued key business insights that we provide. 5cc9ccc9-c8a9-40ef-990b-5d6beabfd1b7-0 00:11:40.880 --> 00:11:45.095 We do have an 800 customer service support line for any questions that any 5cc9ccc9-c8a9-40ef-990b-5d6beabfd1b7-1 00:11:45.095 --> 00:11:49.480 of our customers may have about the program, they'll be able to call them up. 0a4dbf76-70d1-4f91-aab7-0d594c076ff0-0 00:11:49.480 --> 00:11:53.236 We'll be able to address the questions and be able to get those answered for 0a4dbf76-70d1-4f91-aab7-0d594c076ff0-1 00:11:53.236 --> 00:11:53.480 them. e3a80b17-a9fa-41fe-baef-8199075f3d72-0 00:11:54.600 --> 00:11:58.385 And as I mentioned, after that consultation time in that e3a80b17-a9fa-41fe-baef-8199075f3d72-1 00:11:58.385 --> 00:12:01.640 system is set up, we pull in two pieces of data. bbbbf8bf-5205-4d8e-be9c-a0c5509d4fc0-0 00:12:01.640 --> 00:12:03.680 One is the historical data load. 641ef69b-067b-47cb-a28f-45802b1563aa-0 00:12:04.280 --> 00:12:08.780 So we want to pull in historical information so customers can look at how 641ef69b-067b-47cb-a28f-45802b1563aa-1 00:12:08.780 --> 00:12:10.240 they've done previously. 23ea264c-b203-4dd7-a708-49839490884e-0 00:12:10.240 --> 00:12:14.280 And sometimes depending on the amount of data, that may take a little while. 9c9a483e-0976-4e24-a1de-f508078110a3-0 00:12:14.720 --> 00:12:19.808 But the daily closed repair order information that comes in every day at 9c9a483e-0976-4e24-a1de-f508078110a3-1 00:12:19.808 --> 00:12:22.875 8:00 AM, that starts the next day after the 9c9a483e-0976-4e24-a1de-f508078110a3-2 00:12:22.875 --> 00:12:24.200 connection is made. 1c682484-0e5a-4dd2-bf00-589fc78f8e25-0 00:12:24.560 --> 00:12:29.017 So they'll start to see the data flowing in and they'll be able to start to see 1c682484-0e5a-4dd2-bf00-589fc78f8e25-1 00:12:29.017 --> 00:12:33.028 the trends, see the information, and then be able to make sure that any 1c682484-0e5a-4dd2-bf00-589fc78f8e25-2 00:12:33.028 --> 00:12:37.040 solutions that have been implemented are moving in the right direction. 4ee66bd0-9b9f-424d-8cfa-acf638ee1827-0 00:12:37.920 --> 00:12:38.360 Nice. ee4fc953-6ead-4680-942c-f744671074e1-0 00:12:38.360 --> 00:12:40.640 So able able to see those results immediately. b59557ae-d2d5-443c-b4ba-870a9a5c456d-0 00:12:40.640 --> 00:12:42.800 I like that, Troy. b21661fd-7a18-4394-8eae-5e797859b09d-0 00:12:42.800 --> 00:12:43.960 That's great information. 77b5e4e1-fe5b-4e03-b09e-bf756741df02-0 00:12:44.080 --> 00:12:48.910 Where can our listeners and viewers go if they want to explore Collision Core or 77b5e4e1-fe5b-4e03-b09e-bf756741df02-1 00:12:48.910 --> 00:12:50.520 contact Valspar for a demo? 15fc9e44-1b11-49f2-b0f0-d645aa0eb1a9-0 00:12:51.480 --> 00:12:55.440 You know, it's been my pleasure, Jay, talking to you today on this quick chat. 80afdfb3-a608-4c34-9e2a-9c8443c7a1ea-0 00:12:55.840 --> 00:13:00.851 And if any customers want to find out more information about Valspar products 80afdfb3-a608-4c34-9e2a-9c8443c7a1ea-1 00:13:00.851 --> 00:13:05.798 or our Collision Core Diagnostics tool, they'll be able to go to the QR code 80afdfb3-a608-4c34-9e2a-9c8443c7a1ea-2 00:13:05.798 --> 00:13:10.809 that's here on the screen or at any time they can reach out and contact their 80afdfb3-a608-4c34-9e2a-9c8443c7a1ea-3 00:13:10.809 --> 00:13:12.479 local Valspar distributor. 4d8cd5fd-aea0-4842-8016-e6d978910da9-0 00:13:14.320 --> 00:13:17.517 Well, Troyo, I appreciate your time sharing with us 4d8cd5fd-aea0-4842-8016-e6d978910da9-1 00:13:17.517 --> 00:13:20.960 today and thank you to our viewers for checking it out. 074509b1-d46c-4500-adaf-a7fee2b4cefc-0 00:13:22.320 --> 00:13:23.320 Thank you so much, Jane.