Your Shop’s Secret Weapon: Real‑Time Diagnostics
Learn how real‑time diagnostics can transform repair accuracy, speed up decision‑making, and enhance workflow visibility. See how shops use this powerful capability to stay competitive and deliver reliable, high‑quality results.
Duration - 13:30
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WEBVTT 23029b6f-7deb-4304-a3f1-3476ddd92160-0 00:00:07.680 --> 00:00:09.880 Hello and welcome to today's Quick Chat. 70a3ea50-7e81-4a89-868c-196055957ce4-0 00:00:10.040 --> 00:00:13.310 I'm Jay Sect, Editor in Chief of Fender Bender and 70a3ea50-7e81-4a89-868c-196055957ce4-1 00:00:13.310 --> 00:00:18.184 today I'm joined by Troy Stone with Valspar Refinish to talk about how shop 70a3ea50-7e81-4a89-868c-196055957ce4-2 00:00:18.184 --> 00:00:21.840 can spot performance issues before they become problems. ff6da051-12f6-4137-8073-b595d80722ec-0 00:00:22.600 --> 00:00:27.530 Troy is Global Marketing Manager for Collision Core at Valspar Refinish with ff6da051-12f6-4137-8073-b595d80722ec-1 00:00:27.530 --> 00:00:30.667 31 years in the automotive aftermarket industry, ff6da051-12f6-4137-8073-b595d80722ec-2 00:00:30.667 --> 00:00:35.405 and he's held the adverse roles in sales, marketing and digital strategy, ff6da051-12f6-4137-8073-b595d80722ec-3 00:00:35.405 --> 00:00:39.760 driving innovation and growth across the collision repair industry. 2a66a5f1-005d-4711-b724-c56344d91d70-0 00:00:40.240 --> 00:00:42.000 Troy, thanks for joining me today. c6f258cf-f1cc-41bc-9495-2f5f83088d88-0 00:00:43.680 --> 00:00:45.160 Thanks, Jay, truly appreciate it. 387c665d-b360-4184-8620-f2af19477668-0 00:00:46.600 --> 00:00:49.349 Troy, tell us about the Collision Core 387c665d-b360-4184-8620-f2af19477668-1 00:00:49.349 --> 00:00:55.130 diagnostic tool and how it can simplify performance analysis and drive measurable 387c665d-b360-4184-8620-f2af19477668-2 00:00:55.130 --> 00:00:56.400 shop improvements. 7419a113-5fb6-4f2a-900e-a7600ffcab7e-0 00:00:57.960 --> 00:00:58.360 Yeah, Jay. a2171e66-0d08-4143-9b4e-0aca105c3127-0 00:00:58.360 --> 00:01:02.480 The Collision Core tool is our premier business intelligence performance tool. 0c5a5599-7979-4096-ad09-d62f439bd4b9-0 00:01:03.480 --> 00:01:07.739 And as you know, collision centers today, they have many challenges on a daily 0c5a5599-7979-4096-ad09-d62f439bd4b9-1 00:01:07.739 --> 00:01:11.999 basis and it's hard for them to collect the data to truly understand how their 0c5a5599-7979-4096-ad09-d62f439bd4b9-2 00:01:11.999 --> 00:01:13.240 business is performing. 7d1e34c8-3103-42f3-99f7-607228376921-0 00:01:14.320 --> 00:01:19.125 Our Collision Corps Diagnostics works to help provide that view for that collision 7d1e34c8-3103-42f3-99f7-607228376921-1 00:01:19.125 --> 00:01:22.600 center to understand that performance with minimal efforts. d09e7eac-e6da-4a22-ab6b-e0e7b797d4a9-0 00:01:24.200 --> 00:01:29.287 It combines taking closed repair order data with their paint and material d09e7eac-e6da-4a22-ab6b-e0e7b797d4a9-1 00:01:29.287 --> 00:01:34.442 purchases to provide that comprehensive overview so those collision center d09e7eac-e6da-4a22-ab6b-e0e7b797d4a9-2 00:01:34.442 --> 00:01:37.948 managers, owners can start to look at this data to d09e7eac-e6da-4a22-ab6b-e0e7b797d4a9-3 00:01:37.948 --> 00:01:40.080 make proper business decisions. c6740a33-2a10-4a5b-bb48-41983891a215-0 00:01:41.120 --> 00:01:45.117 With the many different KPIs and business insights that we have, c6740a33-2a10-4a5b-bb48-41983891a215-1 00:01:45.117 --> 00:01:50.160 we can really assist these collision core managers and owners on business metrics c6740a33-2a10-4a5b-bb48-41983891a215-2 00:01:50.160 --> 00:01:51.760 that truly matter to them. 76ffc2b9-bbec-44d5-a101-157299ba5320-0 00:01:53.000 --> 00:02:00.965 We look at a lot of metrics such as paint, material usage, profits, cycle time, 76ffc2b9-bbec-44d5-a101-157299ba5320-1 00:02:00.965 --> 00:02:02.160 parts usage. 58c1667e-14ef-423e-93bc-20b16677ab11-0 00:02:02.320 --> 00:02:08.822 We also have an insurance performance KPI that helps shops look at individual 58c1667e-14ef-423e-93bc-20b16677ab11-1 00:02:08.822 --> 00:02:10.240 insurers metrics. e8fb5954-b8df-4100-b1fa-90ae1ea1247b-0 00:02:12.040 --> 00:02:17.560 We take all of this to really become and help these shops be more productive and e8fb5954-b8df-4100-b1fa-90ae1ea1247b-1 00:02:17.560 --> 00:02:20.560 more profitable with data-driven solutions. 07737831-364a-440d-942b-78c82e596b10-0 00:02:20.560 --> 00:02:26.239 And when you combine this data-driven solutions with our dedicated sales reps 07737831-364a-440d-942b-78c82e596b10-1 00:02:26.239 --> 00:02:30.899 and business consultants, our customers truly start to reap the 07737831-364a-440d-942b-78c82e596b10-2 00:02:30.899 --> 00:02:32.720 benefits of this program. 329dfeb7-a27a-4b57-b88b-55897cf12c92-0 00:02:33.720 --> 00:02:37.578 I'd like to talk a little bit about some of the key features and benefits of the 329dfeb7-a27a-4b57-b88b-55897cf12c92-1 00:02:37.578 --> 00:02:37.960 program. 88a8c2f0-7fec-4d42-9678-f4c31beacbc9-0 00:02:39.000 --> 00:02:43.840 And one of the big ones is that this data is updated live every day. 0472dff4-3deb-492c-b86d-8ce6abc08fc7-0 00:02:44.600 --> 00:02:49.840 So when customers close their repair orders, that information is being updated. 8beccefd-3bc6-4907-ae5b-5efab90b0be4-0 00:02:49.840 --> 00:02:54.520 In our view for them to be able to be proactive and be able to respond during 8beccefd-3bc6-4907-ae5b-5efab90b0be4-1 00:02:54.520 --> 00:02:55.120 the month. 69dea598-6003-403b-bc0d-be5a939df8ed-0 00:02:56.000 --> 00:03:00.484 Since we get that clean data and we provided in a web-based tool, 69dea598-6003-403b-bc0d-be5a939df8ed-1 00:03:00.484 --> 00:03:03.881 they can really see their historical performance, 69dea598-6003-403b-bc0d-be5a939df8ed-2 00:03:03.881 --> 00:03:09.385 they can see trends and we have a lot of filtering for them to be able to decide 69dea598-6003-403b-bc0d-be5a939df8ed-3 00:03:09.385 --> 00:03:11.560 how they want to view that data. a62a9d67-8a5a-4f31-86d0-9d1685832059-0 00:03:12.680 --> 00:03:17.526 We have these dashboards, but we also provide exports of the a62a9d67-8a5a-4f31-86d0-9d1685832059-1 00:03:17.526 --> 00:03:18.480 information. de07975b-b18a-4cc9-bcfd-583d23855a05-0 00:03:18.480 --> 00:03:22.942 So a customer could download this information and be able to slice and dice de07975b-b18a-4cc9-bcfd-583d23855a05-1 00:03:22.942 --> 00:03:27.640 it any way they would like to be able to get the output they would like to see. 4512d081-c1e2-45b4-9531-e01437228623-0 00:03:28.880 --> 00:03:34.828 We have many premade store performance metrics that they can see that are live 4512d081-c1e2-45b4-9531-e01437228623-1 00:03:34.828 --> 00:03:35.280 daily. 2471ccb3-3434-43a3-81e5-af4d4aa32e9b-0 00:03:36.120 --> 00:03:41.891 We have key performance metrics that they can look at and benchmark against our 2471ccb3-3434-43a3-81e5-af4d4aa32e9b-1 00:03:41.891 --> 00:03:47.445 aggregated customer base so they can truly see where they line up against an 2471ccb3-3434-43a3-81e5-af4d4aa32e9b-2 00:03:47.445 --> 00:03:48.600 aggregated view. bd6d360b-814e-483c-b253-b4bdc164476e-0 00:03:49.760 --> 00:03:52.837 We also have insurance reporting, as I talked about, bd6d360b-814e-483c-b253-b4bdc164476e-1 00:03:52.837 --> 00:03:57.308 that's really unique to help us help understand am I doing business with the bd6d360b-814e-483c-b253-b4bdc164476e-2 00:03:57.308 --> 00:03:58.760 right insurance partners. fd1ae885-99d0-4392-a21a-f135641f079b-0 00:03:59.840 --> 00:04:03.640 We can also break these KPIs down by make and model. 44ac225f-520b-4555-bdb6-1b9916915eb8-0 00:04:04.120 --> 00:04:09.557 So if a customer wanted to truly look at how am I doing with this particular OEM 44ac225f-520b-4555-bdb6-1b9916915eb8-1 00:04:09.557 --> 00:04:14.324 work or this particular vehicle, they can look at those metrics broken 44ac225f-520b-4555-bdb6-1b9916915eb8-2 00:04:14.324 --> 00:04:15.600 down to that level. da2d316b-c07f-4b6c-829f-bfed8ac53c80-0 00:04:16.680 --> 00:04:22.099 We also provide them with a work in progress dashboard that's updated daily da2d316b-c07f-4b6c-829f-bfed8ac53c80-1 00:04:22.099 --> 00:04:24.880 so they can see where their work is at. 86d0a8d5-5fd1-48ea-8bb5-3a8efc3164bf-0 00:04:24.880 --> 00:04:27.080 In each one of those repair phases. d5652256-d312-4213-b7f2-ac0f5d29a7f5-0 00:04:28.200 --> 00:04:33.489 We provide them with a performance shop dashboard that gives them a glimpse of d5652256-d312-4213-b7f2-ac0f5d29a7f5-1 00:04:33.489 --> 00:04:38.913 what's happening in the paint department and are there areas of opportunity that d5652256-d312-4213-b7f2-ac0f5d29a7f5-2 00:04:38.913 --> 00:04:43.399 we can explore to help improve the performance in that paint shop. f841663e-fdb7-454e-8c8a-379aec467bb5-0 00:04:44.560 --> 00:04:47.946 And for shops that are multiple shop operators, f841663e-fdb7-454e-8c8a-379aec467bb5-1 00:04:47.946 --> 00:04:52.954 we have a dashboard where they can compare their shops on one view and f841663e-fdb7-454e-8c8a-379aec467bb5-2 00:04:52.954 --> 00:04:57.469 easily be able to identify that particular shop that may not be f841663e-fdb7-454e-8c8a-379aec467bb5-3 00:04:57.469 --> 00:05:02.760 performing to their standards or to the metrics that they want to look at. 992de667-91cd-490b-96bd-796bc7ac3332-0 00:05:03.280 --> 00:05:07.719 And now we can put together A-Team to be able to get to those solutions and solve 992de667-91cd-490b-96bd-796bc7ac3332-1 00:05:07.719 --> 00:05:08.640 the remedy there. 6bb900bb-f950-4344-91f4-762fda233c0d-0 00:05:09.520 --> 00:05:14.716 But ultimately the biggest benefit to this program is our dedicated Valspar 6bb900bb-f950-4344-91f4-762fda233c0d-1 00:05:14.716 --> 00:05:20.050 sales reps and business consultants to really be able to help these shops hit 6bb900bb-f950-4344-91f4-762fda233c0d-2 00:05:20.050 --> 00:05:23.880 the numbers that they want in those particular metrics. 819cdf8a-c45a-4cfc-a2a7-a24894058c6e-0 00:05:25.640 --> 00:05:29.585 You know, Troy, you talked about a, a few, few different things, 819cdf8a-c45a-4cfc-a2a7-a24894058c6e-1 00:05:29.585 --> 00:05:33.471 but what stood out to me for, for the features were number one, 819cdf8a-c45a-4cfc-a2a7-a24894058c6e-2 00:05:33.471 --> 00:05:38.327 a lot of times shops are they're not sure about what OEM certification programs 819cdf8a-c45a-4cfc-a2a7-a24894058c6e-3 00:05:38.327 --> 00:05:41.120 they should add or they should continue with. 35e2263a-0f11-4555-a8de-7af6bf66fd36-0 00:05:41.160 --> 00:05:45.997 And I really liked how you mentioned that I can look and see what makes and models 35e2263a-0f11-4555-a8de-7af6bf66fd36-1 00:05:45.997 --> 00:05:49.960 on the most profitable on and which ones maybe I need to cut loose. 27721185-75ec-4cef-b141-3aee3c25e175-0 00:05:49.960 --> 00:05:53.933 And so if it's decision time, whether I need to continue with that 27721185-75ec-4cef-b141-3aee3c25e175-1 00:05:53.933 --> 00:05:56.840 program or not, then that would be very helpful. ddddfe64-3ce0-44b6-b16d-662ce3c67cae-0 00:05:57.560 --> 00:06:01.493 And then also also, I'd really like how you're able to ddddfe64-3ce0-44b6-b16d-662ce3c67cae-1 00:06:01.493 --> 00:06:06.071 benchmark against these other shops because, you know, maybe I, ddddfe64-3ce0-44b6-b16d-662ce3c67cae-2 00:06:06.071 --> 00:06:12.008 maybe it doesn't seem like I'm performing, my shop is not performing where I would ddddfe64-3ce0-44b6-b16d-662ce3c67cae-3 00:06:12.008 --> 00:06:14.440 expect it to be in a certain area. 10d5a06b-9bad-47db-9fa4-94f392d67cb9-0 00:06:14.440 --> 00:06:17.174 But there's, there's some comfort in knowing that 10d5a06b-9bad-47db-9fa4-94f392d67cb9-1 00:06:17.174 --> 00:06:21.221 other shops are facing the same challenges or maybe we're celebrating the 10d5a06b-9bad-47db-9fa4-94f392d67cb9-2 00:06:21.221 --> 00:06:24.120 same winds at the same time with all those features. cc277815-7ef3-499a-9cbb-a8e6e8f21074-0 00:06:24.120 --> 00:06:26.720 Does that mean a shop needs to change its current system? 36263b76-101c-4082-b367-35608e790eaa-0 00:06:28.200 --> 00:06:31.014 No, we, we integrate with Body Shop management 36263b76-101c-4082-b367-35608e790eaa-1 00:06:31.014 --> 00:06:34.905 systems, the, you know, so if they've got a Body Shop management 36263b76-101c-4082-b367-35608e790eaa-2 00:06:34.905 --> 00:06:37.599 system, they do not need to change anything. a26ff1f9-ff08-48af-9623-fcadc70ee926-0 00:06:37.600 --> 00:06:39.120 We connect right with those. f8d342d6-0436-4eeb-8a08-3c7711aa9148-0 00:06:39.920 --> 00:06:40.840 Oh, I like that. 275da8b2-7db2-4c7c-8bed-10c4ccd9b32e-0 00:06:41.840 --> 00:06:44.459 Well, ease of ease of transitioning to that, 275da8b2-7db2-4c7c-8bed-10c4ccd9b32e-1 00:06:44.459 --> 00:06:48.301 to that collision core, then I don't have to discontinue what I'm 275da8b2-7db2-4c7c-8bed-10c4ccd9b32e-2 00:06:48.301 --> 00:06:49.640 used to using, correct. f4f8efcd-f104-488a-84fd-634da7f09a1d-0 00:06:50.640 --> 00:06:53.760 Now you mentioned being able to look at multiple shops. 8c0c8ea0-6d6f-4ff1-91dc-d33a88b79e38-0 00:06:53.760 --> 00:06:56.320 Is this designed only for larger shops or Ms. 3e516a96-09bb-4d15-8278-9f7b79bb32dd-0 00:06:56.320 --> 00:06:56.560 OS? 18fe0b66-791f-4444-9d4d-4d1b402d867e-0 00:06:56.560 --> 00:07:01.276 Or could it be for Jay's auto body with just a few technicians and and 1 18fe0b66-791f-4444-9d4d-4d1b402d867e-1 00:07:01.276 --> 00:07:02.440 estimator upfront? 1d4e1d1f-0902-4518-b92a-20d9ffdaaa87-0 00:07:02.920 --> 00:07:03.640 You know it. 6dd72c79-d914-4539-8fb2-f63b650269d7-0 00:07:03.640 --> 00:07:08.291 It's intended for any shop that wants to analyze their business metrics and has a 6dd72c79-d914-4539-8fb2-f63b650269d7-1 00:07:08.291 --> 00:07:09.880 Body Shop management system. 1339f6ac-eb70-436d-aff3-197c103a168f-0 00:07:10.120 --> 00:07:15.240 They can all enjoy Collegiate Core diagnostics just like Jay's Body Shop. 1261ee68-3480-4df0-ae1a-e0be92bd63d2-0 00:07:16.080 --> 00:07:19.862 So you don't have to be a large shop, you don't need to be an MSO, 1261ee68-3480-4df0-ae1a-e0be92bd63d2-1 00:07:19.862 --> 00:07:24.040 You just need to have the want to identify performance issues before they 1261ee68-3480-4df0-ae1a-e0be92bd63d2-2 00:07:24.040 --> 00:07:24.999 become a problem. 0aa9257f-11f5-4b1f-babd-663c9abc9d62-0 00:07:25.000 --> 00:07:28.720 And if you've got that one Collegiate Core Diagnostics is for you. 40c682c4-fa38-499d-9443-aca47b17d60f-0 00:07:30.040 --> 00:07:32.682 You know, I, I've said it a long time, but it, it, 40c682c4-fa38-499d-9443-aca47b17d60f-1 00:07:32.682 --> 00:07:34.961 it wasn't all that long ago that a, a shop, 40c682c4-fa38-499d-9443-aca47b17d60f-2 00:07:34.961 --> 00:07:38.640 whether a mechanical or collision repair could be somewhat successful. 345b401a-886f-4b04-ac9c-7bf53bbfa633-0 00:07:38.640 --> 00:07:44.224 Just being just doing good repair work and not really knowing how to measure 345b401a-886f-4b04-ac9c-7bf53bbfa633-1 00:07:44.224 --> 00:07:45.240 some of these. f224909b-ac8a-4f47-bae2-5e854fc70229-0 00:07:46.640 --> 00:07:49.772 Well, I don't want to say measure metrics, but not knowing how to measure how the f224909b-ac8a-4f47-bae2-5e854fc70229-1 00:07:49.772 --> 00:07:52.217 business is doing, you know, just kind of operating it out of a f224909b-ac8a-4f47-bae2-5e854fc70229-2 00:07:52.217 --> 00:07:52.600 checkbook. 16bc4b0d-accd-48eb-9a91-f045ab36f5b9-0 00:07:53.080 --> 00:07:56.240 And that's just not really feasible anymore. 1eb7c5bf-fd05-43ef-9e55-1b42bd1538e7-0 00:07:56.240 --> 00:07:58.649 I mean, you know, when the tough gets going, 1eb7c5bf-fd05-43ef-9e55-1b42bd1538e7-1 00:07:58.649 --> 00:08:03.040 the tough term pro and and things like this can really get you to the next level. a9b4eb88-5572-4a14-9ee0-9755e64c0eb2-0 00:08:04.920 --> 00:08:09.348 Now what should a shop expect when setting up the collision core diagnostic a9b4eb88-5572-4a14-9ee0-9755e64c0eb2-1 00:08:09.348 --> 00:08:09.640 tool? 0f682bdb-c208-49a6-8c44-40977590db20-0 00:08:09.640 --> 00:08:10.760 Is it hard to set up? 2fd668dc-aa8a-4098-b69d-6fbe7dde52b0-0 00:08:11.960 --> 00:08:15.186 No, once we get the registration fulfilled, 2fd668dc-aa8a-4098-b69d-6fbe7dde52b0-1 00:08:15.186 --> 00:08:19.880 we've streamlined the set up process with our vest bar experts. 7606369f-57ad-4d55-af1b-065b4bb31592-0 00:08:20.640 --> 00:08:25.760 Once the shop has set up the consultating time from that point, 7606369f-57ad-4d55-af1b-065b4bb31592-1 00:08:25.760 --> 00:08:31.360 it usually takes about 10 to 15 minutes for the connection to happen. 78af4f79-6eb3-4cf9-b428-5a3cea1eafc1-0 00:08:31.840 --> 00:08:35.880 So it doesn't take a long time for the, for the connection to happen. bf50034a-5e45-4faa-97ec-b568f3b21726-0 00:08:35.960 --> 00:08:39.367 And then once that's done, data will start to be able to start bf50034a-5e45-4faa-97ec-b568f3b21726-1 00:08:39.367 --> 00:08:39.800 flowing. b0feca4a-5bf2-4b80-9580-06ea6f28642c-0 00:08:40.280 --> 00:08:41.200 Nice, nice. b0c4cc02-a0de-44c5-a6ec-0c58d631da5e-0 00:08:41.480 --> 00:08:45.239 Now Speaking of data, there's, there's concern even even in the general b0c4cc02-a0de-44c5-a6ec-0c58d631da5e-1 00:08:45.239 --> 00:08:46.440 public just about data. f732e3ce-04d7-46d8-a1b1-474dc130e34d-0 00:08:46.480 --> 00:08:50.119 You know how I just, you know, I could give you examples of, f732e3ce-04d7-46d8-a1b1-474dc130e34d-1 00:08:50.119 --> 00:08:53.640 of things that I see in my e-mail that I didn't years ago. 60b04326-8670-495f-950d-3a0ea92551b3-0 00:08:53.640 --> 00:08:59.494 You know, you just kind of think back, so data security is a concern of a lot of 60b04326-8670-495f-950d-3a0ea92551b3-1 00:08:59.494 --> 00:09:00.000 people. d154ffd8-2a54-4f39-aff4-e6552c2cf42b-0 00:09:00.280 --> 00:09:02.080 Will the shops data be secure with this? b1a84ee3-71c8-4649-8ce1-5c66d8be6b3d-0 00:09:02.960 --> 00:09:05.401 Yeah, and and we all should be concerned about b1a84ee3-71c8-4649-8ce1-5c66d8be6b3d-1 00:09:05.401 --> 00:09:09.401 shop data and we take data security very seriously and we have worked to put b1a84ee3-71c8-4649-8ce1-5c66d8be6b3d-2 00:09:09.401 --> 00:09:10.440 safeguards in place. 442cc8b1-225a-4dc3-9837-cb21de772537-0 00:09:11.160 --> 00:09:16.597 Our program is cloud based and is validated with an SoC 2 certification and 442cc8b1-225a-4dc3-9837-cb21de772537-1 00:09:16.597 --> 00:09:21.677 that audit certification really works around the security of the data, 442cc8b1-225a-4dc3-9837-cb21de772537-2 00:09:21.677 --> 00:09:27.186 proper usage of the data and protected confidentiality to give that Peace of 442cc8b1-225a-4dc3-9837-cb21de772537-3 00:09:27.186 --> 00:09:28.760 Mind to our customers. a00c4cdc-bc91-4520-8890-9385158a27ce-0 00:09:30.080 --> 00:09:30.840 Oh, like that. c264c5fc-d251-4c4d-b8b0-ecd9fb8cddeb-0 00:09:31.680 --> 00:09:34.740 Now Speaking of data, now I know myself, you know, our, c264c5fc-d251-4c4d-b8b0-ecd9fb8cddeb-1 00:09:34.740 --> 00:09:38.840 our job as editors and writers is, is more complicated than it used to be. e4b76521-b208-4b81-bfaf-29add04ef9a3-0 00:09:38.840 --> 00:09:42.651 We've got so much data at our fingertips where we can look and see what, e4b76521-b208-4b81-bfaf-29add04ef9a3-1 00:09:42.651 --> 00:09:46.411 what articles are popular and you know, who's referring traffic to you, e4b76521-b208-4b81-bfaf-29add04ef9a3-2 00:09:46.411 --> 00:09:47.560 those kinds of things. d8a0d9fa-c422-444c-9ded-f5afabee3ac9-0 00:09:48.080 --> 00:09:50.280 But at the same time, it can take some time. 0f9059d1-24af-45c7-9432-269b63025e84-0 00:09:50.440 --> 00:09:52.235 Now, some shops might feel like they don't 0f9059d1-24af-45c7-9432-269b63025e84-1 00:09:52.235 --> 00:09:54.240 have the time to, to analyze this kind of data. a08b8ee8-468c-44f2-a167-635813a83001-0 00:09:54.520 --> 00:09:56.000 What would you say to those shops? d7ad7d77-e2f9-4d61-a7f5-299db8312d6d-0 00:09:57.200 --> 00:10:00.824 I know those shops day in and day out probably have a tough time getting in to d7ad7d77-e2f9-4d61-a7f5-299db8312d6d-1 00:10:00.824 --> 00:10:03.440 look at their business performance and what's happening. c97bfed6-15a8-4d7f-8711-ca1fdb5a01e2-0 00:10:03.440 --> 00:10:05.530 And I, I understand that they've got a lot of c97bfed6-15a8-4d7f-8711-ca1fdb5a01e2-1 00:10:05.530 --> 00:10:06.440 priorities going on. d2ce55d3-602a-4630-8f49-7f7d435cc9c4-0 00:10:07.120 --> 00:10:11.343 But with our tool, we've made our dashboards a very simple d2ce55d3-602a-4630-8f49-7f7d435cc9c4-1 00:10:11.343 --> 00:10:12.560 at a glance view. b84b9910-0dd3-4642-a7e1-407a22163419-0 00:10:12.920 --> 00:10:16.593 So if they have that time, you know they can pop it open and really b84b9910-0dd3-4642-a7e1-407a22163419-1 00:10:16.593 --> 00:10:18.160 start to see what's going on. af1513b2-0e04-4b25-9768-238308b52ce4-0 00:10:18.680 --> 00:10:24.145 But I encourage a shop to set up some time with their Valspar sales Rep maybe af1513b2-0e04-4b25-9768-238308b52ce4-1 00:10:24.145 --> 00:10:29.891 on a monthly basis to really get in and stay focused on those metrics that matter af1513b2-0e04-4b25-9768-238308b52ce4-2 00:10:29.891 --> 00:10:35.497 and make sure that the solutions that we've implemented or the change that they af1513b2-0e04-4b25-9768-238308b52ce4-3 00:10:35.497 --> 00:10:37.600 wanted is sticking and moving. 68f21d3e-cf2c-40d1-a733-d1516a2391fb-0 00:10:38.000 --> 00:10:41.312 Because as you said, it's not the day and age of looking at a 68f21d3e-cf2c-40d1-a733-d1516a2391fb-1 00:10:41.312 --> 00:10:44.837 checkbook and am I doing well or opening up my wallet and saying, 68f21d3e-cf2c-40d1-a733-d1516a2391fb-2 00:10:44.837 --> 00:10:46.120 do I have cash in there. 93af33fd-4bb5-42f4-a56e-55ee01e4e66c-0 00:10:46.480 --> 00:10:51.197 We really need to focus in on the things that are going to make shops profitable, 93af33fd-4bb5-42f4-a56e-55ee01e4e66c-1 00:10:51.197 --> 00:10:54.304 productive, so that they're around for the long time, 93af33fd-4bb5-42f4-a56e-55ee01e4e66c-2 00:10:54.304 --> 00:10:54.880 long term. f7fca296-8996-4a50-b930-2865fc85023b-0 00:10:56.320 --> 00:10:58.467 Now, one thing I like to go over is kind of f7fca296-8996-4a50-b930-2865fc85023b-1 00:10:58.467 --> 00:11:01.200 what I would consider FAQs, frequently asked questions. 7c9045dd-2dc3-40d9-a8d2-dee573a3caec-0 00:11:01.840 --> 00:11:06.618 I'm sure you hear some common questions like how quickly can someone see the 7c9045dd-2dc3-40d9-a8d2-dee573a3caec-1 00:11:06.618 --> 00:11:09.411 results, Can I use this on my phone or other 7c9045dd-2dc3-40d9-a8d2-dee573a3caec-2 00:11:09.411 --> 00:11:10.280 mobile device? 421bf050-03cf-4882-892e-8c677cb01af0-0 00:11:10.760 --> 00:11:14.720 What kind of support services do you have for this and and so on. 949c253a-201b-44b4-8127-5c3d88cdf222-0 00:11:14.960 --> 00:11:19.400 What can an owner expect both end results and how this tool can be used? c0c2d6ca-6c63-407b-9bb9-29afb5c14463-0 00:11:20.520 --> 00:11:20.720 Yeah. 6086d36a-51af-49e9-9ebf-ac80e201d5de-0 00:11:20.800 --> 00:11:23.985 You know, currently our program is best viewed on a 6086d36a-51af-49e9-9ebf-ac80e201d5de-1 00:11:23.985 --> 00:11:28.764 web-based PC or tablet just because of the where our reports are laid out and 6086d36a-51af-49e9-9ebf-ac80e201d5de-2 00:11:28.764 --> 00:11:32.440 the amount of information that we can provide to customers. a81baa1b-1f75-45d0-bc23-7410194c0ce6-0 00:11:32.440 --> 00:11:37.371 So we prefer a web-based view or a larger tablet to really be able to see the a81baa1b-1f75-45d0-bc23-7410194c0ce6-1 00:11:37.371 --> 00:11:40.280 valued key business insights that we provide. 5cc9ccc9-c8a9-40ef-990b-5d6beabfd1b7-0 00:11:40.880 --> 00:11:45.095 We do have an 800 customer service support line for any questions that any 5cc9ccc9-c8a9-40ef-990b-5d6beabfd1b7-1 00:11:45.095 --> 00:11:49.480 of our customers may have about the program, they'll be able to call them up. 0a4dbf76-70d1-4f91-aab7-0d594c076ff0-0 00:11:49.480 --> 00:11:53.236 We'll be able to address the questions and be able to get those answered for 0a4dbf76-70d1-4f91-aab7-0d594c076ff0-1 00:11:53.236 --> 00:11:53.480 them. e3a80b17-a9fa-41fe-baef-8199075f3d72-0 00:11:54.600 --> 00:11:58.385 And as I mentioned, after that consultation time in that e3a80b17-a9fa-41fe-baef-8199075f3d72-1 00:11:58.385 --> 00:12:01.640 system is set up, we pull in two pieces of data. bbbbf8bf-5205-4d8e-be9c-a0c5509d4fc0-0 00:12:01.640 --> 00:12:03.680 One is the historical data load. 641ef69b-067b-47cb-a28f-45802b1563aa-0 00:12:04.280 --> 00:12:08.780 So we want to pull in historical information so customers can look at how 641ef69b-067b-47cb-a28f-45802b1563aa-1 00:12:08.780 --> 00:12:10.240 they've done previously. 23ea264c-b203-4dd7-a708-49839490884e-0 00:12:10.240 --> 00:12:14.280 And sometimes depending on the amount of data, that may take a little while. 9c9a483e-0976-4e24-a1de-f508078110a3-0 00:12:14.720 --> 00:12:19.808 But the daily closed repair order information that comes in every day at 9c9a483e-0976-4e24-a1de-f508078110a3-1 00:12:19.808 --> 00:12:22.875 8:00 AM, that starts the next day after the 9c9a483e-0976-4e24-a1de-f508078110a3-2 00:12:22.875 --> 00:12:24.200 connection is made. 1c682484-0e5a-4dd2-bf00-589fc78f8e25-0 00:12:24.560 --> 00:12:29.017 So they'll start to see the data flowing in and they'll be able to start to see 1c682484-0e5a-4dd2-bf00-589fc78f8e25-1 00:12:29.017 --> 00:12:33.028 the trends, see the information, and then be able to make sure that any 1c682484-0e5a-4dd2-bf00-589fc78f8e25-2 00:12:33.028 --> 00:12:37.040 solutions that have been implemented are moving in the right direction. 4ee66bd0-9b9f-424d-8cfa-acf638ee1827-0 00:12:37.920 --> 00:12:38.360 Nice. ee4fc953-6ead-4680-942c-f744671074e1-0 00:12:38.360 --> 00:12:40.640 So able able to see those results immediately. b59557ae-d2d5-443c-b4ba-870a9a5c456d-0 00:12:40.640 --> 00:12:42.800 I like that, Troy. b21661fd-7a18-4394-8eae-5e797859b09d-0 00:12:42.800 --> 00:12:43.960 That's great information. 77b5e4e1-fe5b-4e03-b09e-bf756741df02-0 00:12:44.080 --> 00:12:48.910 Where can our listeners and viewers go if they want to explore Collision Core or 77b5e4e1-fe5b-4e03-b09e-bf756741df02-1 00:12:48.910 --> 00:12:50.520 contact Valspar for a demo? 15fc9e44-1b11-49f2-b0f0-d645aa0eb1a9-0 00:12:51.480 --> 00:12:55.440 You know, it's been my pleasure, Jay, talking to you today on this quick chat. 80afdfb3-a608-4c34-9e2a-9c8443c7a1ea-0 00:12:55.840 --> 00:13:00.851 And if any customers want to find out more information about Valspar products 80afdfb3-a608-4c34-9e2a-9c8443c7a1ea-1 00:13:00.851 --> 00:13:05.798 or our Collision Core Diagnostics tool, they'll be able to go to the QR code 80afdfb3-a608-4c34-9e2a-9c8443c7a1ea-2 00:13:05.798 --> 00:13:10.809 that's here on the screen or at any time they can reach out and contact their 80afdfb3-a608-4c34-9e2a-9c8443c7a1ea-3 00:13:10.809 --> 00:13:12.479 local Valspar distributor. 4d8cd5fd-aea0-4842-8016-e6d978910da9-0 00:13:14.320 --> 00:13:17.517 Well, Troyo, I appreciate your time sharing with us 4d8cd5fd-aea0-4842-8016-e6d978910da9-1 00:13:17.517 --> 00:13:20.960 today and thank you to our viewers for checking it out. 074509b1-d46c-4500-adaf-a7fee2b4cefc-0 00:13:22.320 --> 00:13:23.320 Thank you so much, Jane.